FAQ
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What is your return policy?
On standard collection items, we accept returns within the first 14 days as long as the item is in appropriate condition. Unfortunately, we cannot accept returns on custom items and cannot refund the costs associated with shipping.
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Do you ship internationally?
We sure do! Send us an email and we’ll get a quote for your item to ship anywhere in the world.
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What if the ring doesn't fit?
Some rings are easier to resize than others so we encourage you to get your sizing right (as much as possible) prior to ordering. However, we will always do our best to make sure that your ring fits you perfectly in all the ways.
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What color golds are available?
Most of our standard collection items come in 14k rose, yellow, or white gold. In certain situations we also work in 18k gold & platinum.
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Do you do custom designs?
We are custom jewelers. Read more about how we can create a bespoke design within your budget and timeframe here.
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Can I see your jewelry in any stores?
While we used to be stocked by Jake & Jones in Santa Barbara, Alchemy Works in LA, Newport CA, & Denver, Godfry’s in Columbus OH, and at Marcus stores nationwide, in 2023 we decided to offer our pricing directly to our clients without a standard retail mark-up. That way, you always get wholesale pricing.
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Can I wear my jewelry in the pool?
That’s the thing about solid gold - you can wear it in the pool, you can wear it in the shower, you can wear it and nothing else to bed if you like. We just don’t recommend you wear it in the ocean because it looks better on you than the dolphins, we promise.
Still have questions? We’d love to hear from you! Email us via the pink button and Cindy or Alva will get back to you as soon as we can.